Question 1

Do you offer refunds?

Accepted Answer

Yes. We offer a 14-day money-back guarantee from your initial purchase of a paid plan. Renewals are not refundable.

Question 2

How do I request a refund?

Accepted Answer

Email support@lnkio.app from the address on your account with your order details. We respond within 1–2 business days.

Question 3

When will I receive the funds back?

Accepted Answer

Once approved, refunds are issued to the original payment method and typically arrive within 5–10 business days, depending on your bank.

Question 4

What if I cancel mid-cycle?

Accepted Answer

You keep access to your paid plan until the end of the current billing period. No partial refunds are issued for unused time outside the 14-day guarantee.

Question 5

Which payment methods do you accept?

Accepted Answer

We accept major credit and debit cards. Available methods may vary by country and are shown at checkout.

Question 6

When am I charged?

Accepted Answer

You are charged immediately when you start a paid plan, then automatically at the start of each renewal period (monthly or yearly).

Question 7

Where can I find my invoices?

Accepted Answer

Go to Dashboard → Billing to view and download invoices for every transaction.

Question 8

How do I update my card or billing details?

Accepted Answer

Open Dashboard → Billing → Manage payment to update your card and billing information securely.

Question 9

How do I cancel my subscription?

Accepted Answer

Open Dashboard → Billing and click Cancel subscription. You keep access until the end of the paid period.

Question 10

How do I create an account?

Accepted Answer

Click Sign up, enter your email and a password, then verify your email address to activate your account.

Question 11

I forgot my password. What now?

Accepted Answer

Use the Forgot password link on the login page. We'll email you a secure link to reset it.

Question 12

Can I change my email address?

Accepted Answer

Yes. Go to Dashboard → Profile to change your account email. You'll need to confirm the change from the new address.

Question 13

How do I delete my account?

Accepted Answer

Email support@lnkio.app from your account email and we'll permanently delete your account and personal data.

Question 14

Is my data secure?

Accepted Answer

Yes. Data is encrypted in transit and at rest, and access is protected by strict authentication and authorization controls.

Support & FAQ

Refunds

Payments & Billing

Accounts